FAQs - Frequently Asked Questions

In three easy steps, you can get an immediate quote and rent your perfect vehicle through our easy-to-use website.

Step 1:

Visit the booking section and select the dates and times for your trip.

Note that the vehicle pick-up and drop-off services are restricted to certain times depending on the type of vehicle.

Choose your pick-up and drop-off locations. Pick the desired vehicle category.

Step 2:

Select any extra or/and insurance you might need, check the total price and press “Continue.”

Step 3:

We will need your personal information and contact details. Make sure to fill everything in correctly. Now just click “Confirm” and pay!

Step 4:

Our website is secured with an SSL certificate. Your data will be safely passed from your browser to the website’s server.

Make sure to fill in every field, then press “Pay.” You'll receive a confirmation email of your booking. If you can’t find it, kindly check your spam folder.

We include the following:

  • Unlimited Miles
  • Airport Transfer
  • CDW insurance
  • Extra driver
  • CD/MP3 Player / USB connection (only for certain models)
  • Local taxes
  • Additional driver
  • Bike Rack
  • Kitchen Kit
  • Towel set
  • 24/7 breakdown service

  • Extra Insurance
  • Equipment and accessories such as GPS, baby seats, bed linens, etc.
  • Gas BBQ
  • Camping table and chairs
  • WiFi
  • Fuel

A PDF confirmation will be sent to you automatically once your booking has been confirmed in our system. We will also provide our office location via email so you can use it to find us upon arrival once the booking has been managed.

One of our specialized agents will show you how and where to return the rented vehicle. Following their instructions and suggestions is highly recommended for an easy return process.

Since we will be perfecting your vehicle rental experience by cleaning and preparing the motorhome you have selected, there are specific pick-up and drop-off times windows for all of our motorhomes. If any delay is foreseen, we shall let you know in advance.

Of course! All of our customers can contact our 24/7 roadside assistance.

Our telephone number is always included in the rental agreement that you will be given upon arrival. Road services will be there ASAP. If you’re in an accident or need medical attention, you can dial 111 to call the Police, Fire or Ambulance.

It's simple and easy!

Principal renter's ID (passport preferably), original driver's license (should have been held for at least one year), valid credit card, which can be provided by the renter or any passenger upon pick up.

In the case of there being more than one driver, please fill out Step 3 with their additional information. Each additional driver will have to show their photo ID/driver's license and passport on the day of arrival.

Access to all the vehicles that we offer at www.campervannewzealand.co.nz is available with a Category B driver's license.

International Driving Licenses are all valid in New Zealand. It's very important to have a credit card available in New Zealand to provide as a guarantee for your rental, as well as to pay any fees derived from fines or speeding tickets.

The credit card and its owner must be present upon collection of the vehicle. ONLY in the unlikely event of property damage will any compensatory charges be applied.

Certain models require a guarantee deposit when the vehicle is picked up. Further information can be found in our T&Cs.

Get in contact with our customer support specialists if you have any further questions or comments concerning our rental process!

We cannot provide a refund for unused time - this applies to both late collection and/or early return of a vehicle. The same conditions apply once the rental has started. This is because we will be unable to rent out this vehicle again.

For all campervans: There is no cancellation fee only if the cancellation is made more than 80 days prior to the beginning of the rental. If the cancellation is made less than 15 days prior to the beginning of the rental, the cancellation fee will be the total cost of the rental. Cancellation fee may differ depending on the rented campervan model, please e-mail info@campervannewzealand.co.nz for further details.

For motorhomes: The cancellation fee is the total cost of the rental for these models.

  • Damage to bumpers is common.
  • Gravel and mountainside roads could cause you to lose control of your vehicle if you drive too fast.
  • Stray animals crossing roads.
  • Unpaved or icy roads may prove to be a challenge and cause a loss of traction.
  • New Zealand is beautiful, but focusing on the views and not the road can be dangerous
  • Daylight hours are long during the summer periods, which can lead to exhaustion.
  • High winds can cause damage to the doors.
  • Check your wheels constantly to see if you're driving on punctured or flat tires.

Our agents are specialized in assisting our customers by providing the best recommendations to suit their needs.

All you have to do is let us know your dates, the size of your group and the plans you have in mind. We will tell you which vehicle is the best option for your trip.

Before you drop off your vehicle, you need to:

  • Make sure it’s clean inside (kitchenware included)
  • Take out the trash
  • Fill up the fuel tank and ensure the battery is fully charged
  • Fill up the clean water deposit
  • Empty the water tank
  • Spray down the outside with water if necessary, so that we can check for damage
  • Collect all of your personal belongings
  • If applicable, make sure the gas tank has been refilled

Still need answers? We’re here to help!


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